Shipping policy

This Policy applies exclusively to end consumers who purchase products directly from our official websites: nitigo.eu and nitigo.de.

For products purchased through distributors, retailers, or other third-party channels, please refer to the shipping policies of the respective selling party.

Shipping Coverage

We currently ship to most EU countries/regions, including Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, and other available destinations.

Additional countries may be added over time. Please contact our customer service team before placing an order if your destination is not listed.

Please ensure all shipping information provided is accurate and complete. Delays or delivery issues caused by incorrect shipping information may result in additional costs or extended delivery times.

Orders may be shipped from our European fulfillment centers or other authorized warehouses depending on product availability and destination.

Our primary shipping carriers include DPD and GLS.

Order Processing

All orders are processed within 24 hours. During peak seasons or major promotional events, processing times may be extended up to 72 hours. We will notify you via email if any delay occurs.

After your order is shipped, you will receive a confirmation email with a tracking number. Tracking information usually updates within 24 hours after shipment.

If tracking information has not been updated for more than 5 business days, please contact us by phone or email.

If your order shows as delivered but you have not received it, please contact us within 7 business days. We will assist you in contacting the shipping carrier. After investigation and confirmation by the carrier, we will provide an appropriate solution, such as a replacement or refund where applicable.

If your order contains multiple items, it may be shipped in separate packages. You will receive multiple tracking numbers, and delivery times may vary across packages.

Delivery Time

Standard delivery in Germany: 2–4 business days.

Standard delivery in other EU countries: 3–5 business days.

Business days exclude weekends and public holidays.

Actual delivery times may vary due to remote locations, customs inspections, weather conditions, or other factors. In the event of delays caused by force majeure (e.g., natural disasters or strikes), we will notify you promptly.

Shipping Costs

Free standard shipping is available for eligible EU countries.

For delivery to other regions, shipping costs will be calculated separately based on package weight and destination.

All prices shown on our website include applicable VAT for EU customers.

When shipping outside the EU, additional customs duties or import taxes may apply and are the responsibility of the recipient.

Shipping Requirements for Lithium Battery Products

Shipments containing lithium battery products may require special handling due to transportation safety regulations.

Before returning any product containing a lithium battery, please contact our customer service team first. We will provide the required return instructions and shipping arrangements.

Please do not return lithium battery products without prior confirmation from our support team.