Refund policy

NITIGO Return and Refund Policy

This Return and Refund Policy applies solely to original consumers who have purchased products directly from the NITIGO official website.

If you obtained your product through an authorised NITIGO distributor, please refer to the distributor’s own return and refund policy and contact them directly for further assistance.

Please note that return and refund policies may vary depending on applicable local laws and regulations.

Cancellation

Customers may request order cancellation within 48 hours after placing an order by contacting the NITIGO official store via email or phone. No cancellation fees will apply before the order has been shipped.

If a product is out of stock, or if an incomplete or incorrect delivery address has been provided, we will contact you via email. If we do not receive a response within 15 days, we will automatically cancel the order and issue a refund.

Once an order has been shipped, the package cannot be intercepted. To cancel a shipped order, please contact Customer Service to obtain an RMA number and return the item according to our return procedure.

If your order has not been delivered, has been lost, or if the product you receive is damaged, incorrect, or missing accessories, please contact us immediately and provide photos or videos as supporting evidence.

Orders cannot be cancelled more than 30 days after the shipment date.

30-Day Price Protection

If the official website reduces the price of the same product within 30 days after your purchase date, you may contact support@nitigo.eu to request a one-time refund of the price difference.

Price difference requests must be submitted while the promotion is active and must include the original order number and a screenshot showing the promotional price.

30-Day Return Procedure & Costs

-Faulty Returns / Replacement

For products with quality issues, NITIGO will provide a full refund or free replacement. Please contact NITIGO Support at support@nitigo.eu, provide proof of purchase, and describe the issue to begin the return process.

Return shipping costs for faulty products will be covered by NITIGO.

-Unconditional Returns

If customers are not satisfied with their purchase for reasons unrelated to product quality, they may request a return within 30 days after receiving the product, provided that the product is unused and the packaging remains intact.

NITIGO will cover the return shipping cost.

To initiate a return, please email our customer support team at support@nitigo.eu with proof of purchase (including the order number and photos of the product packaging). We will provide a Return Merchandise Authorization (RMA) code.

Returns sent without an RMA code may not be accepted and refunds may not be issued.

Returned items must be shipped within 14 days after receiving the RMA approval. If shipment confirmation is not provided within this period, the return request may be cancelled.

Once the returned item arrives at our warehouse and is confirmed to meet the return requirements, we will process the refund within 7 business days.

If you do not receive your refund within 7 business days, please contact us.

*The unconditional return policy only applies to orders placed on nitigo.eu or nitigo.de within the EU region.

14-Day Statutory Right of Withdrawal

You have the right to withdraw from this contract within 14 days without providing any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you, acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision through an unequivocal statement, such as an email sent to support@nitigo.eu or by submitting the online withdrawal form available on our website.

A clearly labelled “Withdraw” button will be provided on your order confirmation page, account dashboard, and shipping confirmation email. You may use this button at any time during the 14-day withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us).

The reimbursement will be made without undue delay and no later than 14 days from the day on which we receive your withdrawal notification.

The refund will be made using the same payment method used for the original transaction unless otherwise agreed with you. No fees will be charged for the reimbursement.

We may withhold the refund until we receive the returned goods or until you provide evidence that the goods have been shipped back, whichever occurs first.

You must return or hand over the goods to us without undue delay and no later than 14 days from the date on which you notify us of your withdrawal.

The deadline is met if you send the goods before the 14-day period expires.